Select the " Also delete your browsing data" tick box.ġ0. Click Uninstall from the confirmation dialogue. Click Uninstall a Program or Programmes and Featuresĩ. Scroll down until you see the " Stop and Clear" button and click on the button. Then I need you to go Google Sync and sign into your accountģ. If you have bookmarks, let's save them by exporting them - Export BookmarksĢ. Among other things this allows malware to install any extension it wants. Unless you did this yourself, malware has changed your Chrome version into the Development Build. Lets see if we can get this cleaned up for you. I'm currently analysing your logs and will be back with a fix soon. I'm still getting web redirects, I am unable to access the internet etc. Please be as descriptive as possible e.g. The results will hopefully be very rewarding.Īs we go along please tell me how the computer is running now. I understand this may be frustrating but please stay with this topic until your machine is declared clean. Malware removal can be very long, complicated and may take multiple steps. I would strongly recommend you back up your personal data and folders before we begin. Part of this fix may require you to be in safe mode where you will not be able to access the internet or my instructions! Please save or print off these instructions.
My name is Bruce1270 and I will be helping you with your malware problem.
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